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Last updated 23 August 2026

Bitex99 — Privacy Notice and Policy

Last updated: 23 August 2026 Version: 3.0

1. Who We Are

Annapurna, a sole proprietorship concern carrying on business under the trade name "Bitex99.in" ("Bitex99", "we", "us", or "our"), holding GSTIN 29EVKPA5343D1ZO and having its principal place of business at:

Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India

operates the Bitex99 mobile applications, websites and related services (collectively, the "Platform" or "Services").

Bitex99 is a hyper-local food ordering and delivery platform connecting customers, restaurant partners and delivery partners.

For applicable data-protection laws, Bitex99 acts as the Data Fiduciary in relation to personal data that we determine the purposes and means of processing. Individuals whose personal data we process are referred to as Data Principals.

2. Scope of This Notice

This Privacy Notice explains:

  • the personal data we collect and process;
  • why we process that data;
  • how we use and share personal data;
  • the third-party service providers that assist us;
  • how long we retain personal data;
  • how you can request access, correction, deletion or other privacy assistance; and
  • how you can contact us regarding privacy or grievances.

This Notice applies to personal data processed through:

  • the Bitex99 customer application;
  • the restaurant partner application;
  • the delivery partner application;
  • our websites;
  • administrative systems; and
  • other Bitex99 services.

This Notice does not govern personal data processed independently by third parties, such as your bank, UPI application, mobile network operator or a restaurant's own systems. Those entities may have their own privacy policies.

3. Personal Data We Process

We collect and process only the personal data reasonably required for operating and improving the Services.

3.1 Customers and Other Users

Depending on how you use the Platform, we may process:

Personal Data Purpose
Mobile number Account creation, login and OTP authentication
Name Account identification, order fulfilment and communication with restaurants and delivery partners
Email address, where provided Account communications, receipts and support
Password, where applicable Account authentication
Profile photograph, where provided Account identification and service-related purposes
Town or city To identify available restaurants and services
Delivery address Delivery of orders
Latitude and longitude, where required Delivery location, distance calculation and order fulfilment
Landmark or other address information Accurate delivery
Order history Order fulfilment, customer support, refunds, dispute handling and applicable record-keeping
Ratings and reviews Displaying ratings and improving services
Payment status and transaction identifiers Payment reconciliation, refunds and order management
Device push token Delivery of notifications
Device and usage information App functionality, analytics, security and reliability

4. Restaurant Partner Data

When a restaurant partner applies to use Bitex99, we may process information required for onboarding, verification, payments and regulatory compliance.

This may include:

  • restaurant and proprietor name;
  • mobile number and contact information;
  • restaurant address;
  • FSSAI licence or registration details;
  • GST information, where applicable;
  • PAN;
  • bank account or payout information;
  • UPI ID;
  • identity documents required for verification;
  • photographs of the restaurant, premises, menu or signage; and
  • other information reasonably required to establish and operate the restaurant partner account.

We use this information for partner verification, restaurant listing, order fulfilment, settlements, customer support, fraud prevention and applicable legal or regulatory requirements.

5. Delivery Partner Data

When a delivery partner applies to use Bitex99, we may process information required for onboarding, identity verification, delivery operations and payouts.

This may include:

  • name;
  • mobile number;
  • profile photograph;
  • Aadhaar or other identity documents where required;
  • PAN;
  • driving licence;
  • vehicle registration information;
  • vehicle insurance information;
  • bank account or payout information;
  • UPI information;
  • vehicle details; and
  • other information reasonably required for delivery operations and verification.

Location Information

The delivery partner application may process real-time GPS location while the delivery partner is on duty, including while online, receiving delivery offers or carrying out a delivery.

Location information may be used to:

  • assign nearby orders;
  • provide live order tracking to customers;
  • calculate delivery distances; and
  • calculate distance-based delivery earnings.

Bitex99 does not intentionally collect delivery-partner location while the partner is off duty.

Where operationally required, location history may be retained for a limited period, currently 24 hours, unless a longer period is required for a legitimate operational, legal or dispute-related purpose.

6. Automatically Collected Information

When you use the Platform, certain technical information may be processed automatically.

This may include:

  • IP address;
  • device information;
  • device identifiers;
  • push notification tokens;
  • application usage information;
  • crash and reliability information; and
  • other technical information necessary for security and operation of the Platform.

We may use this information to:

  • maintain security;
  • prevent abuse and fraud;
  • provide notifications;
  • diagnose technical problems;
  • improve application reliability; and
  • understand how users interact with our Services.

Where used, analytics services such as Firebase Analytics may process device and usage information for analytics and reliability purposes.

7. Payment Information

Payments made through Bitex99 may be processed through Razorpay and its relevant banking or payment partners.

Payment credentials such as card information, CVV, UPI PIN or banking credentials are handled directly by the applicable payment service provider and its payment partners.

Bitex99 generally receives payment-related information necessary to manage an order, such as:

  • payment order identifier;
  • payment transaction identifier;
  • payment status;
  • refund status; and
  • settlement information.

We do not intentionally store card numbers, CVV, UPI PINs or banking passwords on Bitex99 systems.

For cash-on-delivery orders, we may record the amount collected and the applicable payment or settlement information required to reconcile the transaction.

8. How We Use Personal Data

We process personal data for purposes including:

  • creating and managing user accounts;
  • authenticating users through OTP or other authentication methods;
  • displaying restaurants and services available in your area;
  • receiving and fulfilling food orders;
  • delivering orders;
  • tracking active deliveries;
  • calculating delivery fees and partner earnings;
  • processing payments and refunds;
  • processing restaurant and delivery partner settlements;
  • communicating transactional information and notifications;
  • providing customer support;
  • handling complaints and disputes;
  • verifying restaurant and delivery partners;
  • preventing fraud, abuse and unauthorised activity;
  • maintaining business, accounting and tax records;
  • complying with applicable legal and regulatory requirements; and
  • maintaining, securing and improving the Platform.

Bitex99 does not sell personal data to third parties.

We do not use personal data for behavioural advertising or targeted advertising through the Platform unless our practices change and the applicable legal requirements are satisfied.

9. Third-Party Service Providers

Bitex99 uses trusted third-party service providers to operate parts of the Platform.

These may include:

Service Provider Purpose
Razorpay Payment processing, refunds and payment-related services
Fast2SMS OTP and transactional SMS delivery
Google Firebase Push notifications, analytics and application reliability
Hosting and infrastructure providers Hosting and storage required to operate the Platform

Third-party service providers receive personal data only to the extent reasonably required to provide their services to Bitex99 or where otherwise permitted or required by applicable law.

We do not disclose unnecessary personal information to service providers.

10. Sharing and Disclosure of Personal Data

We may share personal data where necessary to operate the Platform.

Restaurant Partners

When you place an order, information necessary to fulfil the order may be shared with the restaurant fulfilling your order. This may include your first name, order details and other information reasonably necessary for fulfilment.

Delivery Partners

Information necessary to deliver your order may be shared with the delivery partner assigned to the order. This may include:

  • your name;
  • delivery address;
  • delivery location;
  • contact number; and
  • order-related information.

Customers

During an active delivery, customers may receive limited delivery-partner information necessary to identify and track the delivery, such as:

  • first name;
  • profile photograph;
  • relevant vehicle information; and
  • live delivery location.

Service Providers

Personal data may be shared with our service providers described in Section 9.

Legal and Regulatory Requirements

We may disclose personal data where required or permitted by applicable law, legal process, court order, regulatory requirement or lawful request from a government or law-enforcement authority.

Business Transfers

If Bitex99 undergoes a merger, acquisition, restructuring, sale of business or transfer of assets, personal data may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

We do not sell personal data to advertisers, data brokers or other third parties.

11. Where Your Data Is Stored

Personal data is stored and processed using Bitex99's hosting and technology service providers.

We may use service providers whose infrastructure is located in India or in other jurisdictions.

Where personal data is processed or transferred outside India, Bitex99 will take appropriate steps required under applicable law.

We do not disclose internal server architecture, database configuration or storage implementation details in this Privacy Notice because those details are not necessary to understand how your personal data is processed.

12. Retention and Deletion

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer period is required or permitted by applicable law.

Examples include:

Category General Retention
Delivery partner live location Generally up to 24 hours
Account and profile information While the account is active and for a limited period thereafter where necessary
Order and transaction records As required for operational, accounting, tax, dispute and legal purposes
Partner KYC records For the period required for verification, regulatory, legal or financial purposes
Dispute or investigation records Until the relevant matter is concluded or longer where legally required

Account Deletion

Customers may request or initiate account deletion through the available account-management functionality in the Bitex99 application.

When an account is deleted, we will delete or anonymise personal data that is no longer required, subject to information that must be retained for legal, accounting, tax, fraud-prevention, dispute-resolution or other lawful purposes.

Deletion of an account does not necessarily result in immediate deletion of every record associated with an order or transaction where retention is required by law.

13. Consent and Other Lawful Processing

Where consent is required under applicable data-protection law, Bitex99 will seek consent through an appropriate affirmative action and for specified purposes.

Where processing is permitted without consent under applicable law, we may process personal data on another lawful basis, including where necessary to:

  • provide a service requested by you;
  • fulfil an order or transaction;
  • comply with a legal obligation;
  • protect the security of the Platform;
  • prevent fraud or abuse; or
  • carry out another lawful purpose permitted by applicable law.

Where consent is the applicable basis, you may withdraw consent through available settings or by contacting us.

Withdrawal of consent may affect our ability to provide certain Services where the relevant processing is necessary for those Services.

Withdrawal does not affect processing that was lawfully carried out before withdrawal or processing that we are otherwise legally permitted or required to continue.

14. Children's Privacy

Bitex99 is not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law.

Where applicable law requires verifiable parental or lawful-guardian consent before processing a child's personal data, Bitex99 will follow the required process.

We do not knowingly use children's personal data for behavioural monitoring or targeted advertising where such processing is prohibited by applicable law.

If you believe that a child has provided personal data to Bitex99 without the required permission, please contact us using the details in Section 18.

15. Your Privacy Rights

Subject to applicable law and its commencement and implementation, you may have rights relating to your personal data, including:

  • requesting information about personal data processed about you;
  • requesting correction of inaccurate or misleading personal data;
  • requesting completion or updating of personal data;
  • requesting deletion of personal data where it is no longer required or where otherwise permitted;
  • withdrawing consent where consent is the basis for processing;
  • raising a privacy grievance; and
  • nominating another individual to exercise applicable rights on your behalf where permitted by law.

To exercise a privacy right, use the available account settings or contact our Grievance Officer using the details below.

We may need to verify your identity before processing certain requests in order to protect your account and personal data.

Some requests may be subject to legal or regulatory retention requirements.

16. Security

Bitex99 implements reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss, misuse or destruction.

These safeguards may include appropriate access controls, authentication mechanisms, encryption and monitoring measures.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Never share your OTP, password, UPI PIN, card PIN or other authentication credentials with anyone claiming to represent Bitex99. Bitex99 will not ask you to disclose your OTP or payment PIN.

17. Personal Data Breaches

If Bitex99 becomes aware of a personal data breach, we will take appropriate steps to:

  • investigate and contain the incident;
  • assess the potential impact on affected individuals;
  • take reasonable measures to mitigate the consequences;
  • notify affected Data Principals where required by applicable law; and
  • notify the relevant regulatory authority where required by applicable law.

The nature, timing and method of any required notification will depend on the applicable legal requirements and circumstances of the incident.

18. Cookies, Analytics and Tracking

Bitex99's mobile applications do not use browser cookies in the same manner as a conventional website.

Our websites or administrative systems may use strictly necessary technologies required for authentication, security and functionality.

Where enabled, Firebase Analytics may be used to understand application usage, improve functionality and diagnose reliability issues.

Bitex99 does not intentionally use advertising SDKs or sell personal data for advertising purposes.

If our use of analytics, advertising or tracking technologies materially changes, we will update this Privacy Notice where required.

19. Grievance Redressal and Privacy Contact

Grievance Officer / Privacy Contact

Name: Annapurna Designation: Proprietor and Grievance Officer Email: support@bitex99.in Phone: +91 63613 36581

Address: Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India

You may contact us regarding:

  • privacy questions;
  • requests relating to your personal data;
  • account deletion;
  • correction of personal information;
  • consent withdrawal;
  • data-related complaints; and
  • other privacy concerns.

We will handle grievances and requests within the timelines applicable under the law in force at the time of the request.

Where a statutory escalation mechanism is applicable, you may use the relevant authority or mechanism prescribed by applicable law after following the available grievance process with Bitex99.

20. Restaurant and Delivery Partner Information

Restaurant partners and delivery partners are independent participants on the Bitex99 Platform.

Bitex99 may collect and verify information required to onboard these partners, process orders, make settlements, prevent fraud and comply with applicable legal or regulatory requirements.

Restaurants remain responsible for their own food preparation, food safety, licensing and regulatory obligations.

Delivery partners are responsible for complying with applicable requirements relating to their vehicle, licence, insurance and delivery activities.

Further terms applicable specifically to restaurant partners or delivery partners may be provided separately.

21. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in:

  • our Services;
  • the personal data we process;
  • our technology or service providers;
  • applicable law; or
  • our privacy practices.

When material changes are made, we may notify users through the Platform or other appropriate means where required.

The "Last updated" date at the beginning of this Notice indicates when the Notice was most recently revised.

Where applicable law requires fresh consent for a material change in processing, Bitex99 will obtain the required consent before carrying out such processing.

22. Contact Us

For privacy-related questions, requests or complaints:

Bitex99.in Email: support@bitex99.in Phone: +91 63613 36581

Grievance Officer: Annapurna

Principal Place of Business: Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India

Bitex99.in Your local food, delivered.