Bitex99 — Terms and Conditions of Use

Last updated: 23 August 2026 Version: 3.0

1. Operator Details

These Terms and Conditions ("Terms") are published by and apply to the services operated by:


Legal name	Annapurna
Constitution	Sole Proprietorship
Trade name	Bitex99.in
GSTIN	29EVKPA5343D1ZO
Principal place of business	Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India
Customer care email	support@bitex99.in
Customer care phone	+91 63613 36581
Grievance Officer	Annapurna, Proprietor

Bitex99 operates a technology-enabled food ordering and delivery marketplace connecting customers, restaurant partners and delivery partners.

2. Acceptance of These Terms

These Terms govern your access to and use of the Bitex99 mobile applications, websites and related services (collectively, the "Platform" or "Services").

By creating an account, placing an order, registering as a restaurant or delivery partner, or otherwise using the Platform, you agree to these Terms.

Our Privacy Policy forms part of these Terms and explains how Bitex99 collects, uses, shares and retains personal data.

If you do not agree with these Terms, please do not use the Platform.

3. How Bitex99 Works

Bitex99 is a technology platform and marketplace that connects:

Customers who order food;
Restaurant Partners who prepare and sell food; and
Delivery Partners who provide delivery services.

Restaurant Partners are responsible for preparing and supplying the food ordered through the Platform.

Delivery Partners provide delivery services for accepted orders.

Bitex99 facilitates the technology platform, ordering process, payment processing, communication, order coordination and related marketplace services.

Nothing in these Terms limits any obligation or liability that cannot legally be excluded under applicable law.

4. Eligibility and Accounts

4.1 Customers

You must be at least 18 years old and legally capable of entering into a contract under applicable Indian law to create and use a customer account.

The Services are not intended for persons who are legally incapable of entering into contracts.

4.2 Account Information

You must provide accurate and current information when creating an account.

You are responsible for maintaining the accuracy of your account information.

We may suspend or terminate accounts where information is materially false, misleading or fraudulent.

4.3 Mobile Number and OTP

Account authentication may require a valid mobile number and OTP verification.

You are responsible for activity carried out through your account.

Never share your OTP with anyone. Bitex99 will never ask you to disclose your OTP.

4.4 Account Security

You must take reasonable steps to keep your account secure and must promptly notify us if you believe your account has been compromised.

5. Restaurant Listings and Orders

5.1 Restaurant Information

Restaurant Partners are responsible for the accuracy of their menus, prices, descriptions, availability and other information supplied to Bitex99.

We may display restaurant information provided by Restaurant Partners.

5.2 Pricing

The applicable price, taxes, delivery fee, packaging charges, platform charges and other applicable charges will be displayed before you confirm an order, subject to applicable law.

We will not knowingly charge an undisclosed mandatory charge at checkout.

5.3 Minimum Order and Delivery Charges

Minimum order values, delivery charges and other applicable charges may vary depending on:

restaurant;
delivery distance;
location;
order value;
promotions; and
other operational factors.

Applicable charges will be displayed before order confirmation.

5.4 Placing an Order

When you place an order, you are requesting the Restaurant Partner to fulfil the order.

An order may be subject to acceptance and availability.

Where applicable, the contract for the sale of food is between the Customer and the Restaurant Partner.

5.5 Order Acceptance

A Restaurant Partner may decline or cancel an order where:

an item is unavailable;
the restaurant is temporarily unable to fulfil the order;
the delivery location is outside the serviceable area;
there is a technical or operational issue;
the customer cannot be contacted;
fraud or misuse is suspected; or
another legitimate operational reason exists.

Where an order is cancelled by Bitex99 or the Restaurant Partner before fulfilment for reasons attributable to the platform or restaurant, applicable refunds will be processed in accordance with the Refund and Cancellation Policy and applicable law.

5.6 Delivery Times

Delivery times shown on the Platform are estimates.

Actual delivery time may be affected by:

restaurant preparation time;
traffic;
weather;
road conditions;
delivery-partner availability;
customer availability; and
other circumstances outside Bitex99's reasonable control.

6. Cancellations, Refunds and Order Issues

The detailed cancellation and refund procedure is provided in the Refund and Cancellation Policy.

6.1 Customer Cancellation

You may cancel an order subject to the cancellation conditions displayed at the time of ordering and applicable law.

Because food may be prepared specifically for an individual order, cancellation or refund rights may be affected once preparation has commenced, subject to applicable consumer law.

6.2 Restaurant or Bitex99 Cancellation

An order may be cancelled where, for example:

the ordered item is unavailable;
the restaurant cannot fulfil the order;
no delivery partner is reasonably available;
the delivery location cannot be served;
the customer cannot be contacted;
fraudulent activity is suspected; or
another legitimate operational reason exists.

Where a refund is applicable, it will be processed in accordance with the applicable refund policy and payment-provider timelines.

6.3 Food Quality and Missing Item Complaints

Customers should report missing items, incorrect items, damaged packaging, food-quality concerns or other order problems as soon as reasonably possible after delivery, preferably within 3 hours.

Photographs, order information or other supporting evidence may be requested where reasonably necessary to investigate a complaint.

A delay in reporting an issue may affect our ability to investigate it, but nothing in these Terms is intended to remove any consumer right or remedy that cannot lawfully be excluded.

6.4 Refund Processing

Where a refund is approved for an online payment, Bitex99 will initiate the applicable refund through the relevant payment service provider.

The time taken for the refund to appear in the customer's account may depend on the payment method, bank, card issuer, UPI provider or payment processor.

6.5 Cash-on-Delivery

Where an order is cancelled before payment is collected, no payment is due.

Where a cash-on-delivery order has already been fulfilled and payment has been collected, refunds, where applicable, will be handled according to the applicable refund procedure.

6.6 Consumer Rights

Nothing in these Terms limits any rights or remedies available to consumers under the Consumer Protection Act, 2019 or other applicable law.

7. Ratings, Reviews and User Content

Customers may submit ratings, reviews, photographs or other content through the Platform ("User Content").

You must ensure that User Content:

relates to a genuine experience;
is not deliberately false or misleading;
does not impersonate another person;
does not infringe another person's rights;
is not unlawful, obscene, threatening or abusive; and
does not contain malicious software or harmful code.

We may remove or restrict User Content that violates these Terms or applicable law.

Reviews may be displayed with limited information such as the reviewer's first name.

You retain ownership of User Content that you lawfully own, but grant Bitex99 a non-exclusive, royalty-free licence to host, display and use that content as reasonably necessary to operate, improve and promote the Platform.

8. Restaurant Partner Terms

Restaurant Partners must comply with the additional requirements applicable to their use of Bitex99.

8.1 Onboarding and Verification

Restaurant Partners may be required to provide:

restaurant details;
FSSAI licence or registration;
GST information, where applicable;
PAN;
bank or payout details;
proprietor or authorised-person identification;
restaurant photographs;
menu information; and
other information reasonably required for onboarding and verification.

Bitex99 may verify documents and information before approving a restaurant listing.

8.2 Food Safety

Restaurant Partners are responsible for complying with applicable food-safety, licensing, hygiene, packaging, labelling and other legal requirements relating to food prepared and supplied by them.

Restaurant Partners must maintain applicable FSSAI registration or licensing requirements.

They must provide accurate information concerning:

menu items;
ingredients where required;
allergens where applicable;
prices;
availability; and
other information required by law or the Platform.

8.3 Menu and Pricing

Restaurant Partners are responsible for ensuring that their menu information and prices are accurate and current.

Restaurant Partners must not knowingly list items that they cannot supply.

8.4 Order Fulfilment

Restaurant Partners should accept or decline orders promptly and prepare accepted orders within the preparation time communicated through the Platform, subject to circumstances beyond their reasonable control.

8.5 Commission and Payouts

Bitex99 may charge Restaurant Partners a platform commission and applicable taxes or other charges according to the commercial terms agreed during onboarding.

The applicable commission, payout cycle and settlement terms will be communicated to the Restaurant Partner.

Relevant deductions may be shown in the partner application or settlement statement.

8.6 Suspension

Bitex99 may suspend, restrict or deactivate a restaurant listing where reasonably necessary due to:

expired or invalid documentation;
serious or repeated food-safety complaints;
fraudulent activity;
repeated unjustified cancellations;
persistent unavailability;
misuse of the Platform;
non-payment or settlement issues; or
breach of applicable terms.

Where reasonably practicable, Bitex99 may provide notice and an opportunity to address the issue, subject to the seriousness of the circumstances.

9. Delivery Partner Terms

9.1 Delivery Partner Relationship

Delivery Partners provide delivery services independently through the Bitex99 Platform.

Nothing in these Terms is intended to create an employment relationship, partnership or agency relationship, except to the extent required by applicable law.

Delivery Partners may choose when to make themselves available for delivery opportunities, subject to applicable Platform requirements.

9.2 Onboarding

Delivery Partners may be required to provide information and documents including:

Aadhaar or other identity documentation;
PAN;
driving licence;
vehicle registration;
vehicle insurance;
bank account or payout information;
UPI information;
profile photograph; and
other information reasonably required for verification.

9.3 Legal and Road Safety Requirements

Delivery Partners must:

maintain a valid driving licence where required;
use a legally registered and insured vehicle;
comply with traffic and road-safety laws;
follow applicable delivery requirements; and
not operate or interact with the application in a manner that creates a road-safety risk.

Do not use the application while actively riding or driving.

9.4 Location Information

Location information may be processed while a Delivery Partner is on duty for purposes including:

assigning delivery opportunities;
enabling live order tracking;
calculating delivery distances; and
calculating applicable delivery earnings.

Further information is provided in the Privacy Policy.

9.5 Earnings and Payouts

Delivery earnings may include applicable base pay, distance-based amounts, incentives, surge amounts and customer tips.

Applicable earnings and deductions may be displayed in the Delivery Partner application.

Payout schedules and settlement procedures are communicated to Delivery Partners through the Platform.

9.6 Cash-on-Delivery

Where a Delivery Partner collects cash from a customer on behalf of Bitex99 or in connection with an order, the collected amount must be settled according to the applicable settlement process.

Outstanding cash settlements may result in temporary restrictions on accepting additional orders.

Misappropriation or fraudulent use of customer or platform funds may result in account suspension, recovery proceedings and, where applicable, reporting to law-enforcement authorities.

9.7 Suspension

Bitex99 may suspend or deactivate a Delivery Partner account for reasons including:

fraudulent activity;
serious safety violations;
misuse of customer information;
repeated unjustified order rejection;
outstanding settlement amounts;
misuse of the Platform; or
breach of these Terms.

10. Prohibited Conduct

You must not use the Platform to:

violate applicable law;
impersonate another person;
provide false or misleading information;
place fraudulent or abusive orders;
misuse coupons, promotions or referral benefits;
harass, threaten or abuse customers, restaurant staff, delivery partners or Bitex99 personnel;
infringe another person's intellectual-property or privacy rights;
upload malicious software, viruses or harmful code;
interfere with the normal operation or security of the Platform;
attempt to bypass authentication, payment or security controls;
scrape, copy or systematically extract Platform data without permission;
reverse engineer or attempt to obtain source code except where expressly permitted by law;
use the Platform for unlawful, fraudulent or deceptive activities;
submit deliberately false reviews or manipulate ratings;
use another person's account without authorisation; or
upload or distribute content that is unlawful or prohibited under applicable law.

We may take appropriate action against accounts involved in prohibited conduct, including warnings, restrictions, suspension or termination.

11. Content Moderation and Legal Compliance

Where applicable law requires Bitex99 to remove, restrict or disable access to unlawful information or content, Bitex99 may take the required action.

Where a valid order, direction or notification is received from a competent court or authorised Government agency, Bitex99 will comply within the timeline prescribed under applicable law.

For grievances falling under the IT Rules concerning certain prohibited content, the applicable expedited timelines will be followed where required.

Bitex99 may preserve information or records where required by law or a lawful direction.

Nothing in this Section prevents a person from exercising any legal remedy available under applicable law.

12. Payments, Invoicing and Taxes

12.1 Online Payments

Online payments may be processed through Razorpay or other payment service providers used by Bitex99.

Your use of a third-party payment service may also be subject to that provider's applicable terms and policies.

12.2 Payment Credentials

Bitex99 does not intentionally store:

card numbers;
CVV;
UPI PINs;
card PINs; or
banking passwords.

Payment information is handled by the applicable payment service provider and its banking/payment partners.

12.3 Cash on Delivery

Cash on delivery may be offered for selected locations, restaurants, users or orders and may be restricted or withdrawn where operationally necessary.

12.4 Taxes and Invoices

Applicable taxes will be displayed and charged in accordance with applicable law.

Bitex99 may issue invoices and maintain transaction, payment and settlement records as required by applicable tax, accounting and regulatory requirements.

13. Intellectual Property

The Bitex99 name, logo, trademarks, application design, software, platform functionality and other Bitex99-owned materials are owned by or licensed to Bitex99.

Except where permitted by law or expressly authorised by Bitex99, you must not:

copy;
modify;
reproduce;
distribute;
sell;
license;
reverse engineer; or
create derivative works from

Bitex99-owned software, branding or content.

Restaurant Partner content and User Content remain owned by their respective owners, subject to the licences granted to Bitex99 under these Terms.

14. Disclaimers

The Platform is provided on an "as available" basis.

We make reasonable efforts to maintain the availability and functionality of the Platform, but we do not guarantee that:

the Platform will always be uninterrupted;
all information will always be error-free;
every restaurant will always be available;
every delivery time will be met; or
the Platform will be free from technical issues.

Restaurant Partners are responsible for the food they prepare and supply.

Delivery Partners are responsible for performing delivery services in accordance with applicable requirements.

Bitex99 does not guarantee the quality, taste, quantity or suitability of food supplied by a Restaurant Partner.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Bitex99 will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Platform.

To the extent legally permissible, Bitex99's aggregate liability arising directly from a specific order will not exceed the amount actually paid by you for that order.

This limitation does not apply to liability that cannot legally be excluded or limited, including where applicable:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
liability that cannot be excluded under consumer-protection law; or
other liability that applicable law prohibits us from limiting.

If any part of this Section is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

16. Suspension and Termination

Bitex99 may restrict, suspend or terminate an account where reasonably necessary due to:

violation of these Terms;
fraudulent or abusive activity;
misuse of the Platform;
security concerns;
non-payment or outstanding settlement obligations;
legal or regulatory requirements; or
other legitimate operational reasons.

Where reasonably practicable, we may provide notice and an opportunity to address the issue.

You may stop using the Platform and request account deletion in accordance with the Privacy Policy.

Termination does not remove obligations that are intended to continue after termination, including payment obligations, dispute-related obligations, intellectual-property provisions and legally required record retention.

17. Grievance Redressal

Bitex99 maintains grievance mechanisms applicable to customers, users, partners and other persons using the Platform.

Grievance Officer

Name: Annapurna Designation: Proprietor and Grievance Officer Email: support@bitex99.in Phone: +91 63613 36581

Address:

Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India

Consumer Grievances

For complaints falling under the Consumer Protection (E-Commerce) Rules, Bitex99 will acknowledge the complaint within 48 hours and endeavour to redress it within the period prescribed by those Rules, currently one month from receipt.

IT Rules Grievances

Where a grievance falls within the applicable IT Rules grievance mechanism, Bitex99 will acknowledge and resolve the grievance within the timelines prescribed by the applicable IT Rules.

Where the current IT Rules require:

acknowledgement within 24 hours; or
resolution within 7 days; or
an expedited 36-hour timeline for specified content-removal requests,

the applicable statutory timeline will be followed.

Privacy Grievances

Personal-data complaints and requests are also handled through the privacy contact and procedures described in the Bitex99 Privacy Policy.

Consumer Redressal

Nothing in these Terms prevents a consumer from approaching the National Consumer Helpline, an appropriate Consumer Disputes Redressal Commission or another legally available consumer-remedy mechanism.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory rights or remedies available to consumers under applicable law, disputes may be subject to the jurisdiction of the competent courts in Mysuru, Karnataka.

Nothing in this Section is intended to prevent a consumer from approaching a consumer forum or commission having jurisdiction under applicable law.

19. Changes to These Terms

Bitex99 may update these Terms from time to time to reflect:

changes to the Platform;
changes in business operations;
changes in applicable law;
new features or services; or
changes to our policies.

The latest version will display the applicable "Last updated" date.

Where required, material changes may be communicated through the Platform or another appropriate method.

Continued use of the Platform after the effective date of updated Terms may constitute acceptance to the extent permitted by applicable law.

Bitex99 will provide any notices required under applicable law concerning changes to its Terms, policies or user obligations.

20. Contact

For customer support, questions or complaints:

Bitex99.in

Email: support@bitex99.in Phone: +91 63613 36581

Grievance Officer: Annapurna

Principal Place of Business:

Ground Floor, Khatha No. 79610100001630, Ward No. 17, Kelenahalli Road, Near CP Store, Kanakanagara Badavane, Krishnarajanagara, Mysuru District, Karnataka – 571602, India

Bitex99.in

Your local food, delivered.